FAQ – Monster Trucks Racing | Reliancegames.com
 
 

FAQ – Monster Trucks Racing

General QueriesTechnical Queries - iOSTechnical Queries - android
What are the Monster Trucks in the game? How do I Import new Trucks?
You can have exciting and funky monster trucks like – Ace High, Ragin’ Red, El Diablo and MVP.
Tucks can also be imported once your upgrades are maxed out. When Imported the color of Truck and attributes changes.
What are Power, Stability, Grip & Suspension Upgrades?
Each Truck has a specific Power, Stability, Grip & Suspension which can be upgraded to get optimal vehicle performance.
Power – Increases speed and acceleration of vehicles
Stability – Increases vehicle stability while in air and ground
Grip – Increases Traction and engine power delivery
Suspension – Gain more control on Truck landing
How do I unlock Levels & Trucks?
The main way of unlocking new levels and trucks is by setting great Times or achieving a certain distance on the tracks available to you. You can also unlock them by buying them with Gold Coins. Note: Swipe to a truck and it will show you the requirements for each one on screen.
Where can I choose to Unlock/Equip a Truck?
You can unlock/ equip vehicles by selecting Trucks icon on Main Screen and swiping to your choice and tapping on Unlock or Equip.
How do I control my vehicle?
You got two pedals, the right one is the Gas and the left one is your Brake.
The Gas pedal will accelerate your truck and the Brake will stop and reverse you. The pedals will also control your trucks tilting direction if you manage to catch some air off a jump, using our patented invisible tilt ninjas, helping you to get the right balance and landing. Note: You can change tilt control by tapping on settings and selecting inverted controls.
Where do I get Fuel? What do I do when I'm running out of Fuel?
You need to collect the red fuel cans placed along the tracks to keep your trucks going.
How do I Upgrade trucks?
You can upgrade each vehicle attribute by selecting the Truck and taping on Power, Stability, Grip or Suspension.
Note:
Upgrades cost truck coins.
Each Truck has individual truck points which can be earned only by using that particular Truck.
Upgrade coins earned are specific to each truck.
Alternatively, you can pay for the upgrade or part of the upgrade with Gold Coins. Gold Coins are more flexible and so can be used to upgrade any truck, not just a specific one.
Is there Multiplayer?
Yes. There is asynchronous multiplayer where you can race against your own personal best distance, friends and global player’s times.
How do I pause or restart my race?
Tap on Pause button which will be on top of your screen and menu will appear with resume, restart and other options.
Can I Customize my Truck?
Currently we do not have this feature.
How do I get Gold?
Gold is a more flexible currency and can be used to buy new tracks and upgrade any truck unlike the normal collectable Truck Coins. They can be bought in our in-game store but they can also be earned various other ways, such as through our Track Record Timed gifts, beating your friends on the leaderboard, watching ads or collecting gifts on main screen. Note: You can also get Gold by tapping on + sign and choosing to Purchase in Store.
Where do I get Truck Coins?
Each Truck has individual truck points which can be earned only by racing with that particular Truck.
What do I get in Gift Box?
Gold currency can be collected from the Gift Box on top of your screen.
What do I get by logging in to Facebook?
You will get 1000 Gold on the first time you logging into Facebook.
What can I share with friends on Social Media?
Currently we do not have this feature.
Can I post a video of my game?
You can share your video of gameplay only via Replay Kit feature available for iOS 9 & above. Note: For Android phones we do not have video sharing feature.
Can I add/invite friends?
Yes you can invite and add friends through Facebook.
How do I create and save User Profile?
You can create a user name by connecting to Facebook.
How do I save my game progression?
You cannot save your game progression. If you delete the game you have to start from the beginning.
How do I get my progression back on my device?
You cannot save your game progression. If you have deleted the game you have to start from the beginning. However your real money non-consumable purchases will be restored.
Can I reset my progress?
By re-installing the game you can reset your progress.
I deleted and reinstalled the game, how do I get my purchases back?
You get only your real money non-consumable item purchases back when you reinstall the game.
How can I change the game's language?
The game supports 12 languages- English, French, Italian, German, Spanish, Spanish (Mex), Portuguese (Br), Russian, Korean, Japanese, Chinese (Simplified), Chinese (Traditional). It will start as per the device language if supported or else in English.
Can I disable ads which pop-up in the game?
These are not ads but informational benefits which convey discounts, limited offers, rewards, contests, etc., to improvise your gaming experience.
Can I play offline?
Yes, you can play offline.
Where can I get Support?
You can contact support@reliancegames.com for any assistance.
How do I modify the SFX /Music options?
SFX or Music option can be controlled from the settings in the main menu as well as from the Pause menu.
Where can I find tutorial for the game? Can I access tutorial again?
Tutorial will be available automatically when you begin. No, the tutorial cannot be accessed again.
Why should I accept these Terms and Conditions?
Terms and Conditions is a mandatory to be accepted as per legal guidelines to play the game. Please read the document before accepting.
Why is my device not supported?
The game is designed in a way to have optimized support in order to sustain to any technical discrepancies.
OS requirement : iOS 8.0 and above
Devices:
iPhone: iPhone 4S and above
iPad: iPad 2 and above.
iPod: iPod Touch 5 and above.
I purchased an item on my mobile device from the store but I did not get it, why?
For iOS, sometimes the mobile devices experience weak Internet Connection. After completing the purchase, the app store needs to send back a Purchase successful message which confirms that your payment was successful.
Try relaunching the game.
If items still fail to appear in game, please retry purchase but make sure of the following:
1) You have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
If the above doesn’t work, then please check your App Store Receipt sent to you via email. If the item you purchased is on the receipt but you cannot locate the download, please contact Apple with your Receipt. If issue is not resolved contact us: support@reliancegames.com
Why does store show up a message as 'In-app purchase disabled'?
In App Purchase disabled message is a parental control which is linked with device restrictions. To Turn on/ off Restriction please do the following steps:
1. Go To Settings
2. Tap General
3. Select Restrictions which always needs password
4. To Allow In-app Purchases
The game is crashing on my iPhone/ iPad. How do I fix this?
There are a few reasons why your device may experience a crash during an app launch or randomly. We will list the top tips that proved to have helped most users:
First you will have to make sure your device has the latest software installed. Download the latest version of iTunes from http://www.apple.com/itunes
=> If you already have iTunes, open it and then select Help => Check for updates and install any available updates.
=> Please make sure the date and time of your devices are current. This is important for the iTunes store as it may not allow you to download any apps if you don’t have the correct date and time.
=> If your device already has the latest software, try resetting your device.
Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message ‘slide to power off.’ Power off the device by moving the slider. Hold down the sleep/wake button again until the device powers back on.
When the home screen is displayed, relaunch the game.
=> If you are still having trouble, you may need to terminate apps running in the background: Double tap on the home button to see the apps running in the background:
=> You can terminate most apps on this screen to free up memory. Tap on the home button to return then try to launch the game again. Most users report this works for them.
=> You may also wish to close some apps on your device that you no longer use as the less storage memory you have available on your device may be contributing to this error.
I have downloaded the game previously, now the new update is not getting downloaded. Why?
It is possible that, new update requires device specifications that your device cannot complete. So, new update won’t be available for you. If your device fulfils the compatibility requirements and still you are not able to download the update, then contact us at support@reliancegames.com
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your iOS device use the following steps:
1) From your home screen, tap the Settings app
2) Tap General
3) Tap on Restrictions
4) Tap Enable Restrictions
5) When you do this, you’ll be asked to Set a Passcode. The Passcode is a password that locks certain functions of the iOS device. Use a passcode you’ll be sure to remember, but don’t share it with people you don’t want making in-app purchases. If they know your passcode, they can enable in-app purchases even if you don’t want them to. Enter the passcode twice to set it.
6) Once the passcode is set, scroll down to the Allowed Content section. Slide the In-App Purchases slider to Off or to the left so that it’s white. This will prevent anyone who doesn’t know your passcode from making in-app purchases.
How do I restore my character purchases?
To get your Character purchases back:
1. After completing Tutorial go to Main Menu
2. Tap on the Hamburger button present on the top left
3. Tap on settings icon
4. Select Restore, enter purchase ID and password to restore
How to improve the performance for the game?
It is always good to restart your device every week to clear your device memory and give you optimum game performance. Hold Power and Home Button together and release once you will be shown the apple logo.
Do I have to download content each time I launch the game?
The Game is a one-time download and the size is 200MB. After installing you are into the game .Please make sure you have enough space of around 500MB for completely installing the game.
Why can't I install Game?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install game. The size of the game file is around 200 MB so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
The Game is not loading / crashing on my android device. What should I do? Which devices does it support?
What Should I Do?
Please try the following:
1) Make sure your copy of the game for Android was downloaded from the Google Play Store, otherwise we cannot guarantee that your game will work as it’s supposed to.
2) Free up device memory by closing unnecessary apps running in the background. To do this, go to Settings > Apps > Running, then tap the app you want to stop and press ‘Stop’ or ‘Force Stop’.
3) Free up storage memory on your device by uninstalling apps that you no longer need. You can do this by opening the Launcher (Android’s app view), then press and hold the app(s) you want to delete.
3) Make sure your Android version is up to date by going to Settings > About, and then checking for software updates.

Also, please note that the game requires **at least** the following specs:
– 1 GB RAM or more recommended
– Android OS 2.3.3 or better
– A screen resolution of 480×800 or better

If your game is still crashing or not loading, please Let Us know by mailing support@reliancegames.com

Can I continue my game on new device?
No. You will have to start the game from the beginning on new device as progression is currently not transferable.
I purchased an item on my mobile device from the store but I did not get it, why?
If your purchase still fails to appear, it could be because of Weak/no WiFi connection or a cash transaction issue. One possibility is that your purchase has not been registered with Store. You can go ahead with retrying purchase but make sure of the following:
1) Have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
Note: If your purchase is completed but does not show up in game, please contact our support team with purchase receipt at support@reliancegames.com
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your android device use the following steps:
1) Tap Settings in Google Play Store
2) Select ‘require password for purchases’ option
When you do this, you’ll be asked to set a Password. The password will have to be used each time to enable an in-app purchase. Note: Don’t share it with people you don’t want making in-app purchases.
Why can't I install this game?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install the game. The size of the game file is around 271 MB, so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
Do I have to download content each time I launch the game?
The initial one-time download size is 271 MB. Please make sure you have around 500 MB free space for completely installing the game.
 
 

SUPPORT – Drone 2 Air Assault

General QueriesTechnical Queries - iOSTechnical Queries - android
What are the types of missions? How do I know what to do in Missions?
In the game there are four types of missions – Annihilate, Defend, Hunt and Precision Strike. The objectives are:
Annihilate – Destroy enemy base
Defend – Do not let enemies destroy your base
Hunt – Locate and take out the target
Precision Strike – Hit targets precisely without collateral damage
Weapon/Perk Field Test – Here you can try out the given new weapons or Perks [only once]Note: There are also unique Boss Missions which are a whole new challenge. Please read the objective carefully before playing.
What is Power? Why am I getting insufficient Power?
Power is measured as the vehicles capacity to complete the mission. The vehicle has to powerful enough or will not be risked. To increase power you will have to upgrade your weapons Damage, Accuracy, Critical, Area of effect, Clip Size, Reload time or Overheat. Note: Upgrade until required power number is equalized.
How do I identify & defend myself from incoming missiles?
Any incoming missile will be circled in red and you will hear an ‘Incoming Missile’ warning call and message on screens as soon as missile is triggered. To defend directly tap the incoming missile to deploy flares.
How do I identify HVT vehicles?
HVT vehicles will have a yellow indicator. Also if they not on the map a yellow indicator will indicate the direction to which you have to fly.
What is FLIR?
FLIR is a vision mode for conditions like night, sandstorm, rain & fog where visibility is low. You can Switch on/off FLIR by selecting the icon on the top right in mission.
Can I restart mission?
Yes you can restart mission by selecting pause button and taping restart.
How can I increase weapon power?
To increase power you will have too upgrade your weapons Damage, Accuracy, Critical, Area of effect, Clip Size, Reload time or Overheat. Ex: To increase the Damage power of a Weapon:
1. Select Weapon Upgrade
2. Tap on damage from the Loadout screen
Note: Once complete there will be an increase in your Power number. Also, you can upgrade from Store.
Why is my upgrade locked?
You have to upgrade all attributes should be at the same level to unlock the next level of upgrades.
What are Perks? What can I do with them?
There are active and passive Perks. The Active perks are Missile Strike [for Low Altitude] and Air Strike [For High Altitude]. The Passive perks are Rocket Damage [for Low Altitude], HMG Damage[for Low Altitude], Missile Damage[for High Altitude] and Rapid Cannon [for high Altitude]. Note: You can choose two out of the 3 perks to go into the missions. Note: You can select or buy perks at pre-mission screen.
What are Premium Weapons?
Premium Weapons are very powerful and can be used by you to dominate in missions. Note: Premium Weapons does not affect the Power Rating.
What are AMRs?
AMRs are Anti Material Rifle. It can be best used for accurate and powerful strikes.
How do I select and hit a target with a weapon?
Your Targets may be fixed as well as moving. Each weapon is designed to be effective against a certain enemy. Here’s a guide on how weapons can be used to best effect:
Cannon – Burst Fire near aimed target.
Missiles – Lock and Fire it towards target.
Rockets – Two Rockets Fire at location.
Bombs – Fire directly at aimed spot on fire button press.
AMRs – Fire directly at aimed spot on fire button press.
HMGs – Burst Fire near aimed target.
Weapon switch is red and I cannot fire. What can I do?
Weapons have a period in which they have to get ready for action. Wait for this Cooldown Period to get over to specifically use this weapon. The button will change from red to white again when available. However you can use other weapons during this period. Note: Upgrade Overheat to increase the number of times used before weapon needs cooling period.
Where can I try new weapons before buying?
In Weapons Field Test you get to try out premium weapons before you buy.
What can I do with Perks?
Perks can be used to enhance your firepower in missions. You can choose the following Perks before you enter missions.
Missile Strike [for Low Altitude] – Destroys targets in a particular AOE.
Air Strike [For High Altitude] – Allie plane will drop bombs at random places in AOE.
Rocket Damage [for Low Altitude] – Enhances normal Rocket Damage
HMG Damage[for Low Altitude] – Enhances normal HMG Damage
Missile Damage[for High Altitude] – Enhances normal Missile Damage
Rapid Cannon [for high Altitude] – increases the fire rate of cannon.
When can I access PvP?
You have to progress to level 3 to unlock PvP.
How do I play/win PvP?
In PvP you have to first take out the Shield Emitter to be able to attack the enemy Carrier/Base. Your Main Goal is to attack and destroy the yellow star marked targets on the Carrier/Base. Finishing the Destroyer/SAMs/AAAs is optional but since it attacks your gunship it is wise to take them down.
What can I do in my Base? How do I defend my Base?
In Base you can Upgrade your fleet of ships and economy so as to increase your power in PvP. The advantages of Upgrades as follows:
Carrier – health increase for you to survive and win an opponent players attack.
Shield – increases your shield ship health and number of Shield Emitters, hence survivability during attack.
Destroyer – increases cannon damage of your destroyer to hit enemy aircraft harder.
Economy – increases quantity of gems stored and generated.
Where can I see my PvP rank in Leaderboard?
Open PvP and Tap on the trophy icon on the top right of the screen to view your rank in the global leaderboard.
Where can I find PvP Events?
You will be informed by a notification when Events begins. On Home Screen an Event timer will be shown on the Globe. Tap on PvP to see Event Menu. In Prize section you can see the Event Rank Rewards & Milestone Rewards.
What is Event Leaderboard/Global Leaderboard?
Global Leaderboard shows your worldwide player rank. And Event Leaderboard gives you rank for the particular event.
Why am I getting a very powerful opponent?
Matchmaking is done based on the overall power of player weapons and opponents base power. So you can get a more powerful opponent if there is no opponent of your level.
How can I take Revenge in PvP?
You can take revenge in PvP by selecting battle log icon on the top right corner and tapping ‘revenge’ next to player who attacked you and won.
Where can I get Cash?
Cash can be got by playing missions in Campaign. Note: You can also claim cash from VIP Rewards in Map Screen.
Where can I get Gems?
Gems can be collected on main screen, in Weapons Field Test and in PvP.
Where can I get Gold?
Gold will be given on each level up and in Store.
How can I get Free Gold?
By completing offers in the Free Gold Section of Store we can get Gold for Free. Also you can win Gold in PvP Events.
How do I convert my currency?
Only if you have insufficient cash/ gems the game will give you the chance to convert remaining cash/ gems with gold.
Which currency is needed for Upgrades?
For any instant Weapon upgrade or to skip timer you can use Gold.
For normal weapons Damage and Critical you can use Gems. Accuracy, Critical, Area of effect, Clip Size, Reload time or Overheat you can use Cash.
All Base Upgrades/Premium Weapon upgrades need Gems.
How do I claim VIP Rewards?
You will get VIP Rewards when you complete all missions in an OP. To Claim tap on VIP Rewards in Map Screen.
What can I share with friends on Facebook/Google Plus/ Twitter?
You can share your PvP Event Rank via mail, Hike, Linkedin, Whatsapp, etc.
Why am I not able to connect to Facebook?
Connecting to Facebook is network dependant. Kindly check your connectivity strength before proceeding. If still the login fails, try logging in again after sometime.
If this doesn’t work, please restart the game and try logging in again from the game settings.
Please contact our “support@reliancegames.com” if any further issues are triggered.
Can I post a picture/video of my game?
You can share your video of gameplay via Everyplay on Google or Replay Kit on iOS.
Can I add/invite friends?
You can share the link of the game with your friends from Global Menu > Share Button.
How do I create and save User Profile?
On unlocking PvP at level 3, tap on PvP and you will get a popup which asks you to create a profile. You can give your own player name or you can select from facebook or google play. Your user profile will be automatically saved on Server.
How do I sync my game progression?
Your progression is synced automatically to server. Link your progression to facebook or Google if you need to switch devices.
How do I get my progression back on my device?
If you have linked your progression previously to facebook or Google you can get your progression back automatically on the same device.
Can I reset my progress?
You can reset your progress by:
1. Open Global Menu
2. Tap on settings
3. Tap on Reset button
Note: Your Progress will be reset to zero. You will lose all your purchases, consumables, etc.
I deleted and reinstalled the game, how do I get my purchases back?
You will get all your purchases done automatically back when you reinstall on device. Please contact support@reliancegames.com if any issue.
How can I access Google play/ game center leaderboard?
To access leaderboard you have to login to Google Play Games services/Game Center.
What do I get by logging into Google Play Games Service/Game Center?
By logging into Google Play Games Services/Game Center you can share your achievements and view leaderboard.
How do I collect rewards in inbox?
To collect rewards from inbox:
1. Select the Menu button on top left
2. Tap on the Inbox icon
3. Open reward message and tap Claim
What is Redeem?
Privileged users will be provided a code for which they can receive a reward. If you have received a code please enter and claim here.
How can I change the game's language?
The language is set, if available, according to device language. Current available languages are English, French, German, Spanish, Simplified Chinese & Korean. If your device language is any other then the game will choose English.
Can I play offline?
No. You need internet connection to play the game.
Where can I get Support?
You can contact support@reliancegames.com for any assistance.
Can I disable ads which pop-up in the game?
These are not ads but informational benefits which convey discounts, limited offers, rewards, contests, etc., to improvise your gaming experience.
How do I modify the SFX /Music options?
SFX or Music option can be controlled from the settings in the main menu as well as from the Pause menu.
Where can I find tutorial for the game? Can I access tutorial again?
Tutorial will be available automatically when you begin. No, the tutorial cannot be accessed again. Note: If you need any help about how to play the game tap on settings icon in menu and tap Help.
Where do I find my Player Statistics?
To see player stats:
1. Select the Menu button on top left
2. Tap on the player icon
In Player Stats you can see the number of infantry killed, vehicles killed, vehicles owned, PvP victory points and Gems stolen.
How can I find my android/iOS Device ID? How can I get my Unique ID?
Tap the Menu button on the top left and select Settings. Here you tap About button and you will get your Device ID which is your Unique ID.
Why is my device not supported?
The game is designed in a way to have optimized support in order to sustain to any technical discrepancies.
OS requirement : iOS 8.0 and above
Devices:
iPhone: iPhone 4S and above
iPad: iPad 2 and above.
iPod: iPod Touch 5 and above.
I purchased an item on my mobile device from the store but I did not get it, why?
For iOS, sometimes the mobile devices experience weak Internet Connection. After completing the purchase, the app store needs to send back a Purchase successful message which confirms that your payment was successful.
Try relaunching the game.
If items still fail to appear in game, please retry purchase but make sure of the following:
1) You have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
If the above doesn’t work, then please check your App Store Receipt sent to you via email. If the item you purchased is on the receipt but you cannot locate the download, please contact Apple with your Receipt. If issue is not resolved contact us: support@reliancegames.com
The game is crashing on my iPhone/ iPad. How do I fix this?
There are a few reasons why your device may experience a crash during an app launch or randomly. We will list the top tips that proved to have helped most users:
First you will have to make sure your device has the latest software installed. Download the latest version of iTunes from http://www.apple.com/itunes
=> If you already have iTunes, open it and then select Help => Check for updates and install any available updates.
=> Please make sure the date and time of your devices are current. This is important for the iTunes store as it may not allow you to download any apps if you don’t have the correct date and time.
=> If your device already has the latest software, try resetting your device.
Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message ‘slide to power off.’ Power off the device by moving the slider. Hold down the sleep/wake button again until the device powers back on.
When the home screen is displayed, relaunch the game.
=> If you are still having trouble, you may need to terminate apps running in the background: Double tap on the home button to see the apps running in the background:
=> You can terminate most apps on this screen to free up memory. Tap on the home button to return then try to launch the game again. Most users report this works for them.
=> You may also wish to close some apps on your device that you no longer use as the less storage memory you have available on your device may be contributing to this error.
I have downloaded the game previously, now the new update is not getting downloaded. Why?
It is possible that, new update requires device specifications that your device cannot complete. So, new update won’t be available for you. If your device fulfils the compatibility requirements and still you are not able to download the update, then contact us at support@reliancegames.com
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your iOS device use the following steps:
1) From your home screen, tap the Settings app
2) Tap General
3) Tap on Restrictions
4) Tap Enable Restrictions
5) When you do this, you’ll be asked to Set a Passcode. The Passcode is a password that locks certain functions of the iOS device. Use a passcode you’ll be sure to remember, but don’t share it with people you don’t want making in-app purchases. If they know your passcode, they can enable in-app purchases even if you don’t want them to. Enter the passcode twice to set it.
6) Once the passcode is set, scroll down to the Allowed Content section. Slide the In-App Purchases slider to Off or to the left so that it’s white. This will prevent anyone who doesn’t know your passcode from making in-app purchases.
How to improve the performance for the game?
It is always good to restart your device every week to clear your device memory and give you optimum game performance. Hold Power and Home Button together and release once you will be shown the apple logo.
Do I have to download content each time I launch the game?
The Game is a one-time download and the size is 200MB. After installing you are into the game. Please make sure you have enough space of around 500MB for completely installing the game.
Why can't I install Game?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install game. The size of the game file is around 200 MB so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
The Game is not loading / crashing on my android device. What should I do? Which devices does it support?
What Should I Do?
Please try the following:
1) Make sure your copy of the game for Android was downloaded from the Google Play Store, otherwise we cannot guarantee that your game will work as it’s supposed to.
2) Free up device memory by closing unnecessary apps running in the background. To do this, go to Settings > Apps > Running, then tap the app you want to stop and press ‘Stop’ or ‘Force Stop’.
3) Free up storage memory on your device by uninstalling apps that you no longer need. You can do this by opening the Launcher (Android’s app view), then press and hold the app(s) you want to delete.
3) Make sure your Android version is up to date by going to Settings > About, and then checking for software updates.

Also, please note that the game requires **at least** the following specs:
– 1 GB RAM or more recommended
– Android OS 4.0.3 or better
– A screen resolution of 480×800 or better
– GPU -Adreno 225, Mali 450 [Mali 400 Mp4], Power VR SGX 543

If your game is still crashing or not loading, please Let Us know by mailing support@reliancegames.com

Can I continue my game on new device?
No. You will have to start the game from the beginning on new device as progression is currently not transferable.
I purchased an item on my mobile device from the store but I did not get it, why?
If your purchase still fails to appear, it could be because of Weak/no WiFi connection or a cash transaction issue. One possibility is that your purchase has not been registered with Store. You can go ahead with retrying purchase but make sure of the following:
1) Have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
Note: If your purchase is completed but does not show up in game, please contact our support team with purchase receipt at support@reliancegames.com
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your android device use the following steps:
1) Tap Settings in Google Play Store
2) Select ‘require password for purchases’ option
When you do this, you’ll be asked to set a Password. The password will have to be used each time to enable an in-app purchase. Note: Don’t share it with people you don’t want making in-app purchases.
Why can't I install this game?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install the game. The size of the game file is around 300 MB, so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
Do I have to download content each time I launch the game?
The initial one-time download size is 300 MB. Please make sure you have around 1 GB free space for completely installing the game.